How to deal with the CRITICS
Your Yelp Updates for the Week of November 28 FROM: Yelp TO: waltbrite@yahoo.com Message body The Positive Side of Negative Reviews This IS AN EMAIL I RECEIVED FROM YELP some time ago. In it there is a call for business owners to take negative reviews and used them to improve their business. My question is how can a believer take negative criticisms and use them to their advantage? Is there something to gain from negative feedback? According to celebrity chef Gordon Ramsay and a group of business owners from across the country, the answer is yes. Approximately 80% of the reviews on Yelp are positive, but even the best businesses can get hit with negative reviews. The reason is simple: It’s impossible to please everyone 100% of the time. How do these business owners use negative reviews to improve their business and get even more customers? I don’t know if you have ever been criticized or received negative remarks from friends, family and co-workers. How do you react to them? Is there anything you can learn …










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